After Purchase Service

After Purchase Service

Free Resizing Service

At SquareJewelry, we understand that finding the perfect fit for your engagement ring or wedding band is essential. That’s why we offer free resizing services to ensure your jewelry fits comfortably and securely.

Resizing Information:

  • Most rings can be resized within 1 US size.
  • Plain rings are generally resizable to a larger size.
  • Some designs may have limitations when resizing by more than 1 US size.

How to Request Resizing:

  1. Contact our customer service team at support@squarejewelry.com.
  2. Provide your order details and the new size you would like for your ring.
  3. Ship the ring back to us using a secure and insured shipping method.
  4. Our team will carefully resize your ring to meet our high-quality standards.
  5. We will ship the resized ring back to you, along with a tracking number for your convenience.

Note: If resizing is not feasible for your ring design, we will provide guidance on alternatives. For more details, please refer to our Return and Repair Policy.

Free Cleaning and Inspection Service

SquareJewelry provides free cleaning and inspection services for customers with engagement and wedding rings that have stones. Contact us whenever your ring starts to look dull and needs cleaning or inspection.

We recommend inspecting rings with stones every 6 months to a year. This service includes an inspection of the stone settings. We will tighten the settings and replace or reset any missing or loose diamonds at no cost for up to 1 years post-purchase, provided the issues arise due to manufacturing defects (as determined by our studio). After 1 years, repairs on stone settings will incur a fee for labor and materials.

Repair Service

SquareJewelry is committed to providing reliable, quality repair services with every jewelry purchase. We guarantee free repairs for one (1) year from the date of purchase, applicable only to manufacturing defects. This warranty does not cover damage resulting from normal wear and tear, physical abuse, misuse, or negligence.

To request a repair, please contact us before returning the item. Once a repair is authorized, we will email you further instructions. Repair costs and times may vary for damages caused by the customer.

SquareJewelry

At SquareJewelry, we create meaningful, high-quality rings that beautifully represent your love story without breaking the bank. Each custom-made piece is thoughtfully designed using solid gold and ethically sourced gemstones. Crafted in Australia, our rings support skilled local artisans who are fairly compensated, ensuring they can provide for their families.