Return and Repair Policy
No-Hassle Returns
No-Hassle Returns
We offer a 30-day return policy. Request a return within 30 days of delivery.
Timelines:
- Contact us within 30 days of delivery.
- Cancel within 24 hours of purchase.
Return Process:
- Email us at support@sqaurejewelry.com to initiate a return.
- US customers: Ship to our US address.
- AU customers: Ship directly to our studio.
- International: Ship to either our US or AU address.
Shipping Notes:
- No signature required upon delivery.
- Items returned without a request wonβt be accepted.
Damages:
Contact us immediately if your item is damaged or incorrect for assistance.
Non-Returnable Items:
- Custom products, engraved rings, custom sizes, worn or altered items, and rush orders.
Refund Fee:
For returns of non-defective items, a 30% fee (handcrafted and shipping) applies.
Refund Timeline:
Refunds are processed within 10 business days of approval. If itβs been more than 15 days, contact us at support@sqaurejewelry.com.
Repairs
For resizing or repairs, contact us with proof of purchase and a description of the issue. Weβll assess whether it qualifies for free service under warranty and inform you of any potential charges.
Shipping Instructions:
- Confirm details before shipping.
- Package securely.
- Track your shipment and reach out for confirmation upon receipt.
SquareJewelry Promise
At Square, we create meaningful, high-quality rings that beautifully represent your love story without breaking the bank. Each custom-made piece is thoughtfully designed using solid gold and ethically sourced gemstones. Crafted in Australia, our rings support skilled local artisans who are fairly compensated, ensuring they can provide for their families.